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Website owner, offer and link terms


This website is the property of Isabelle Gervais.Laberge. These terms of use set out the terms and conditions under which you can use our website and the services we offer. This site offers visitors SALE OF JEWELERY, REPAIR SERVICE AND BASIC JEWELERY COURSE. By accessing or using our service's website, you confirm that you are doing what you have read, understood and agree to be bound by these terms.

To use our website and / or receive our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction, and have the legal authority, right and freedom to enter these Terms in as a binding agreement. You are not authorized to use this website and / or receive any services if this is prohibited in your country or under any law or regulation applicable to you.


Main commercial conditions offered to customers

When you purchase an item you agree that you are responsible for reading the entire list of items before you commit to purchase it you enter into a legally binding contract to purchase an item when you agree to purchase an item and complete the check payment process.

The prices we charge for using our services / for our products are described on the website. We reserve the right to change our prices for displayed products at any time, and to correct pricing errors that may inadvertently occur. Additional pricing and sales tax information is available on the payments page.

Charges for the Services and any other charges that you may encourage in connection with your use of the Service, such as taxes and transaction fees, will be billed on a monthly basis to your payment method.

Information on delivery costs

International shipments are: $ 17, the total price does not include customs duties, taxes and other charges that may apply on international shipments.

Deliveries everywhere in Canada and Quebec are free

Information on delivery times

International deliveries can take 10-20 business days.

Deliveries to Canada can take 3 to 15 business days.

Deliveries in Quebec can take 3 to 10 working days.

Information concerning the deadlines on an online order

All jewelry, except unique pieces, is made to order, so please allow 7-20 days for manufacturing and delivery. Delivery times may vary by country.

Information concerning workshop recovery

If you selected "pick up the item at the workshop", see the frequently asked questions.



Item Return & Refund Policy

If you are not completely satisfied with your purchase, I accept returns of all items in new condition in their original packaging by mail or the GLI CREATIONS shop in Canada, within 5 days following the arrival date of your order. Returns made outside of this period will be accepted at my discretion. The refund process for an online or in-store order may take 7-20 business days. If you received the item as a gift, you can exchange it for a non-refundable item.

Items shipped internationally are final sale and cannot be returned.

The refund will be made via the payment method used for the purchase. In this case, an exchange or a credit note will be granted.

Returned merchandise must be new and unused and must be accompanied by all packaging components. Merchandise returned damaged, used, engraved, altered, or altered in size may not be accepted and may be returned to the customer.

If the returned merchandise is damaged during transport to the CRÉATIONS GLI workshop-boutique due to insufficient packaging, it may not be accepted.

Returns and exchanges on merchandise on sale are not accepted at the workshop-boutique and / or online. Due to the nature of these items, unless they arrive damaged or faulty, I cannot accept returns for:

  • custom orders

  • custom orders

  • jewelry with engraving

  • sale items

Pack all items in a cardboard box that you can get at a post office.
All merchandise returned by mail must be accompanied by a copy of the original invoice. The merchandise can be shipped by the delivery service of your choice to the address mentioned at the top of the invoice. Unidentified returns may be returned to sender.

Return policy for jewelry courses

No jewelry course, regardless of the package you have purchased, is refundable and / or exchangeable for an item or service offered online and at the GLI Creations workshop-boutique.



Retention of the right to modify the offer

We may change the Services without notice; cease to provide the services or features of the services we offer; or create limits for services. We may permanently or temporarily terminate or suspend access to the Services without notice or liability for any reason, or for no reason.

Guarantees and liability for services and articles

When we receive a valid warranty claim for a product purchased from us, we will either repair the defect in question or replace the item. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon prompt return of the item. We will pay for shipping the repaired or replaced products to the customer and the customer will be responsible for returning the item to us.

Ownership of intellectual property, copyright and logos

The Service and all material transferred to it, including, but not limited to, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights , photographs, audio, videos, music and all intellectual property rights, are the exclusive property of Isabelle Gervais.Laberge. Except as expressly provided herein, nothing in these Terms shall be deemed to create a license in or under these Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display , publicly perform, publish, adapt, modify or create derivative works thereof.

Right to suspend or cancel a user account

We may terminate or permanently or temporarily suspend your access to the Service without notice or liability for any reason, including if, in our sole determination, you violate any provision of these Terms or any applicable law or regulation. You can stop using and request to cancel your account and / or all services at any time. Notwithstanding any provision to the contrary of the foregoing, with respect to automatically renewed subscriptions to paid services, such subscriptions will only be terminated upon expiration of the respective period for which you have already made payment.

Limitation of Liability

To the fullest extent permitted by applicable law, [site owner] will in no way be liable for indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profit, goodwill , use, data or other intangible losses, resulting from or related to the use or inability to use the service.

To the maximum extent permitted by applicable law, Isabelle Gervais.Laberge assumes no responsibility or liability for errors, errors or inaccuracies in the content; bodily injury or property damage of any kind resulting from your access or use of our service; and any unauthorized access or use of our secure servers and / or any personal information stored therein.



Right to change and modify the terms and conditions

We reserve the right to change these terms from time to time at our sole discretion. Therefore, you should check these pages periodically. When we change the Terms in a material way, we will notify you that material changes have been made to the Terms. Your continued use of the website or our service after any such change constitutes your acceptance of the new terms. If you do not agree to any of these terms or a future version of the Terms, do not use or access (or continue to access) the website or service.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by post, email or any other contact form you provide to us (including your phone number for calls or text messages). If you do not wish to receive such promotional materials or notifications, please let us know at any time.

Preference of the law and conflict resolution

These Terms, the rights and remedies provided below, and all claims and disputes relating to these and / or the Services, shall be governed, interpreted and enforced in all respects exclusively and exclusively in accordance with the substantive domestic laws of Canada, Quebec, without regard to its principles of conflict of laws. All such claims and disputes must be brought, and you hereby consent to their being decided exclusively by a competent court located in Saint-Jérôme. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

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